Policies


June's Donation:

We had already pledged our assistance to SAGE for June's pride month. Elderly members of the LGBTQ+ community need assistance more than ever with with the pandemic and we do not want to take away from that. However, we want to help support the activism happening around the country. We do offer free shipping over $35 in the US but we are asking customers to elect to pay the $10 shipping fee for larger items or the first class shipping for smaller items. We will match the amount you pay for shipping plus 10% in a donation to the NAACP LDF, the Brooklyn Bail Fund or Black Lives Matter (alternating between the three).  

 

Return Policy:

We gladly accept returns on most items. Please email us at info@crystalcavernimports.com within three days or receipt of your item to do a return and ship your item back within 7 days. All return costs are the responsibility of the purchaser. Items that shipped for free will be refunded minus what it cost us to ship your item.

What's excluded?:

Clearance items may not be returned. Perfumes cannot be returned for sanitary reasons. Candles that have been lit cannot be returned, but unused candles may.

 

Privacy Policy:

We don't like spam emails or phone calls either so we definitely don't share your information... nor would we even know how to. 

 

Free Shipping:

Most orders over $35 ship for free! 

Exclusions: Clearance items, Candles, Bath Salts, Art Prints & Pottery ship free over $100 but orders over $75 ship at a discounted rate.