Mix and match! Buy any two crystals/fossils get one 25% off. Use code THANKFUL at checkout. (Excludes clearance)

Policies

 Return Policy

We gladly accept returns on most items. Please email us at info@crystalcavernimports.com within three days of receipt of your item for a refund. You must ship your item back within 7 days after emailing us or you will only be eligible for a store credit. All return costs are the responsibility of the purchaser. Items that shipped for free will be refunded minus what it cost us to ship your item.

Items can still be returned within 30 days as long as they are in unworn, original condition for a store credit. It is at our discretion to deny a return for store credit after the original return period.

You must email us before returning any item or your return will not be accepted. 

What's excluded?

Clearance items may not be returned. Perfumes cannot be returned for sanitary reasons. Candles that have been lit cannot be returned, but unused candles may. Incense and fragrance oils are non-returnable.

 

Privacy Policy

We don't like spam emails or phone calls either so we definitely don't share your information... nor would we even know how to. 

 

Free Shipping - US only

Most orders over $35 ship for free! 

Exclusions: Clearance items, Candles, Bath Salts, Art Prints, Baskets & Pottery ship free over $100 but orders over $50 ship at a discounted rate.

 

Shipping Policies

Your order will be insured by us. If your package arrives damaged please email us photos of the inside and outside of your box as well as photos of the damaged items so we can file a claim. Lost packages are also covered but it does take some time for the claim to be filed. Unfortunately we cannot refund you or replace your items until the claim is processed.

USPS: Priority mail is not considered lost until 7 business days have passed since it was shipped. First class mail is 15 business days. 

UPS: has a much faster response for missing mail and typically can be filed right away after a short delay in transit.

Mail shipped USPS that is scanned as delivered but is lost/stolen is covered but it may take up to two weeks for your refund to be processed.