Please click here to read our new sustainability and single use plastic policies.

Policies


 

Return Policy:

We gladly accept returns on most items. Please email us at info@crystalcavernimports.com within three days or receipt of your item to do a return and ship your item back within 7 days. All return costs are the responsibility of the purchaser. Items that shipped for free will be refunded minus what it cost us to ship your item.

What's excluded?:

Clearance items may not be returned. Perfumes cannot be returned for sanitary reasons. Candles that have been lit cannot be returned, but unused candles may. Incense and fragrance oils are non-returnable.

 

Privacy Policy:

We don't like spam emails or phone calls either so we definitely don't share your information... nor would we even know how to. 

 

Free Shipping:

Most orders over $35 ship for free! 

Exclusions: Clearance items, Candles, Bath Salts, Art Prints, Baskets & Pottery ship free over $100 but orders over $50 ship at a discounted rate.

Orders shipped without purchasing insurance by Route are not covered. If your package is lost, stolen or damaged in transit you will not be refunded or have your items replaced. Purchasing insurance by Route will cover your package even if it delivered to your door and stolen off your porch. We highly recommend purchasing.