Please insure my package!
Insurance claims can take up to two weeks. Please make sure to email us immediately upon receipt of a broken item. We need photos of the outside of the package, the inside with the packing materials and the broken item.
Packages that are lost in transit may take a little longer if your item is shipping with USPS. The timeline for a lost package is now longer than before. Unfortunately you must wait around 15 days since the last package scan.
You are covered though for lost packages, broken items and theft.